Privacy Policy

1. Who We Are

This website is operated by International Academy of Achievement Sdn. Bhd. (“Lahzati”, “we”, “us”). For privacy enquiries, contact iaa@iacademyap.com.

2. Information We Collect

Depending on the services you use, we may process account and contact information, purchase and transaction records, learning progress, coaching practice conversations, assessment responses, feedback, certificate details, support messages, and technical information such as device and access logs. Voice features may process audio or transcripts when you choose to use them.

3. Why We Process Information

We process information to create and secure accounts, provide purchased services, deliver coaching simulations and assessments, maintain learning records, issue and verify eligible certificates, process payments, respond to enquiries, prevent abuse, and comply with applicable law.

4. AI and Service Providers

Coaching simulations and other AI-powered features may send the content you submit to technology providers that help deliver the service. Payment processing and website hosting may also involve third-party service providers. Do not enter sensitive personal information about real clients or other people into practice simulations.

5. Cookies and Security

Cookies and similar technologies may be used for login, site functionality, security, and preferences. We apply reasonable safeguards, but no online service can guarantee absolute security.

6. Retention and Your Choices

We retain information for as long as reasonably needed to provide the services, meet legal obligations, resolve disputes, and protect the platform. Retention periods depend on the record type. You may request access, correction, or deletion where applicable by contacting us; some records may need to be retained for legal or operational reasons.

7. International Processing

Some technology providers may process information outside Malaysia. Where applicable, we take steps to address cross-border data protection obligations.

8. Children

The coaching practice service is intended for adults. If you believe a minor has provided personal information without appropriate authorisation, contact us.

9. Updates

We may update this policy as our services or legal requirements change. The latest published version applies from its stated effective date.

Effective date: 26 October 2026.